A. No, this is NOT A SCAM at all. ICare Refund Services are a registered business in New South Wales, Australia, with an ABN -see information on our Home page. All our company information and contact details are in Australia and are clearly displayed on our Website. Scam companies generally do not have all these information readily available. They do not provide their identification, but at ICare Refund Service we do give you all the information to make you feel safe and comfortable to use our services.

A. We have sent you a letter/email since we believe that you may have a sum of money owing to you, and without us contacting you these funds may have never been released. These are your funds that we want you to claim back that legally belong to you. We use sophisticated software systems to find your money. At iCARE REFUND SERVICES we care about your money.

A. We use powerful search tools and also utilise publicly available databases, we even use the White pages or Yellow pages to locate the current addresses of individuals and companies. We do not breach any Privacy Laws in obtaining our information. We carry out our business in an Ethical and Legal manner.

A. NO, we DO NOT ask for any money upfront. We DO NOT even ask or require your bank A/c details. Most organisations that we work with will forward you your payment directly by cheque or by EFT into your nominated Bank A/c.

A. We use sophisticated software systems to find your money. Monies could be due to you for many reasons such as: a refund, an over-payment, proceeds of sale, council deposits, rebates, a returned cheque in your favour for whatever reason. The money may also be from a Deceased Estate or an Inheritance. At iCARE REFUND SERVICES we care about your money.

A. You will be notified of the source of the funds once a successful claim has been made. Once you engage our services by authorisation, then we can notify you where the entitlement has come from. We need to verify that we are dealing with the rightful owner of the funds. An authorisation form is available on this Website.

A. If you believe you are the rightful owner of the entitlement, you need to contact our office so we can send you the relevant paperwork which explains exactly what is required from you. The paperwork will explain what you need to do, our fees for the service etc. It will take you no more than 5 minutes to provide the required paperwork.

A. Certified documents are required to ensure that the rightful owner is making a claim and that documents e.g. Identification and Statements are not falsified but are original documents. This is required to protect the owner of the money. More information on how to certify documents is shown on the paperwork that we will send to you prior to making a claim. We have Authorised persons in our office who can certify documents if need at no costs to you.

A. We state on our paperwork that is sighted and agreed by you that iCARE REFUND SERVICES will only use your information for the intended purpose of releasing your money entitlement. We have strict Privacy Systems in place to ensure this.

A. Yes we can. If you require any assistance in completing the paperwork or certifying documents, please contact our office for prompt and friendly assistance. Even if you cannot provide the connection to the last known address, we will help you. We want you to get your money back and will help you do so.

A. Unfortunately you will lose your money to the Government if not claimed within a certain period of time. This is why you need to act quickly.

A. We have successfully obtained so many refunds for various individuals and companies. Some of them have even given us testimonials (see our Website page). We are here to help you get your own money back.

A. If you have any questions which we have not listed above, then please contact our office so we can answer them on the spot. Please feel free to send us an email to info@icarerefundservices.com or call us anytime. We look forward to hearing from you soon. At iCARE REFUND SERVICES we care about your money.